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Case Studies
Case Study
Talent Retention and Development
The Problem
ConvenientMD, the leading urgent care provider in New England with over 40 clinics, needed to develop identified staff for Medical Assistant roles. They recognized that investing in employee skill development and career advancement was integral to retaining and staffing their urgent care facilities now and into the future. ConvenientMD had a clear vision that training needed to be provided by an accredited institution, be flexible and deliver credentialed Medical Assistants quickly. In addition, ConvenientMD wanted live skill alignment at their facilities given by the in-house team leaders to ensure students, upon completion, could hit the ground running. Most ConvenientMD employees going through this program work full-time, so they need flexibility to learn at their pace and schedule.
The Solution
U.S. Career Institute’s online delivery with 24/7 access to the program has allowed employees to maintain their work schedule and gain valuable training and credentials. In addition to online training, a system was created to integrate live skills training. This system allows live skills trainers and key stakeholders at ConvenientMD to monitor progress and adapt live skills training to reinforce the information employees were learning through the online content. The program was designed with positive employee/student outreach to encourage, motivate, and cheer them on every step of the way. As part of the U.S. Career Institute Medical Assistant Program, upon completion, employees then take the Certified Clinical Medical Assistant Exam (CCMA) through the NHA to confirm their knowledge.
The Result
ConvenientMD has nationally certified and properly trained Medical Assistants in less than 20 weeks. Their students are passing the CCMA exam at 100% compared to the national average of 77%. ConvenientMD is now on their 4th cohort of students and are successfully developing Medical Assistants to fill critical roles within their urgent care facilities.
Case Study
Tailoring Solutions
The Problem
Two healthcare systems' mental health divisions are expanding and need early-stage talent to assist providers and patients. Each required uniform training by an accredited institution away from the facility and live skill alignment at the facility. After conversations with the key stakeholders, it was determined that the USCI Social Work Associate of Applied Science program holds four courses that fill the need, but not the entire AAS Program.
The Solution
The USCI Academics team moved the four courses into the proprietary LMS and coded it exclusively for the Healthcare Organization Clients. The USCI Corporate Division provisioned a SharePoint site for the live skills trainers and key stakeholders to monitor progress and adapt their live skills checklist.
The Result
Fourteen new hires receiving uniform training in each course over consecutive eight-week segments. Each of the fourteen employees works full-time with the expectation of one day per week devoted to studying and other online study hours at the employee's convenience.
Sample Reporting
Customizable Data Provided at Scale
We invite you to review U.S. Career Institute’s Partner Dashboard. Our intuitive LMS allows on-demand access to individualized student reporting, including extensive quiz data and official transcripts.
