Curriculum
Instruction Pack I: Introduction to Medical Administrative Assistant
In Pack 1, students explore the roles of various healthcare professionals, and learn how to handle medical front office procedures with effective phone and scheduling skills. They begin learning medical terminology using a unique word-building system to help them interpret new terms. Additionally, students discover the role medical records play in the healthcare profession and gain a basic understanding of electronic records. Students also work with common first-aid situations and procedures that they may deal with in this career. Finally, students practice interpersonal communication skills—both verbal and written.
Instruction Pack II: Anatomy, Scheduling and Office Skills
Pack 2 begins with students learning about anatomy before focusing on the various types of insurance. Students get hands-on practice creating patient profiles and scheduling appointments with cloud-based practice management software. After examining important ethical and legal issues that they may encounter, students wrap up with office essentials, including when a release of information is needed and how to properly obtain consent.
Instruction Pack III: Correspondence and the CMS-1500 Claim Form
Pack 3 begins with creating professional business letters, memos and emails. They also learn to apply an understanding of how the mind works to a career as a medical administrative assistant. Students explore the history of reimbursement and the development of the various coding systems. This pack introduces students to one of the most common insurance claim forms—the CMS-1500. Students get extensive, hands-on practice completing the CMS-1500 form and interpreting explanations of benefits, as well as completing secondary claims.
Instruction Pack IV: HR, Pharmacology and Claims
In Pack 4, Students explore the functions of recruitment, orientation and training that apply to human resources. They learn the basics of pharmacology—drug forms, sources of drug information, drug regulation and patient education. Students learn to complete a claim using a cloud-based medical billing software, and then explore how to deal with insurance follow-up, denials and aging. Finally, students will use everything you’ve learned in this course to work through different tasks and problems that might be encountered on the job.
