Curriculum
Instruction Pack I: Welcome to the World of Healthcare
The Healthcare Office Manager Course begins with an introduction to the world of healthcare and the team involved in the healthcare profession. Lessons outline insurance terminology, tools used in the healthcare profession and the types of health insurance. Students will learn about the documentation in medical records, as well as the basics of good recording practices. Students gain a solid foundation in medical terminology using a unique word-building system to help them interpret new terms. Basic anatomy is examined, and students discover the medical ethics and legal responsibilities that pertain to the healthcare industry—and specifically to healthcare office managers.
Instruction Pack II: Office and Interpersonal Skills
Pack 2 begins with a brief introduction to office management before students focus on interpersonal skills, which is the art of listening and effective communication. Students will examine phone professionalism and appointments systems. After learning the skills needed to create professional business correspondence, students will learn the laws and rules related to sharing health information. Students will look at the administrative and clinical information found in medical records, as well as how to organize documents within the record. The lesson covers common financial responsibilities, as well as basic human resource skills.
Instruction Pack III: Safety and Reimbursement Basics
In this pack, students begin with hands-on practice using cloud-based software to create patient profiles and schedule appointments. After discovering concepts related to safety in the medical office, students encounter many common first-aid situations. Students learn about the history and development of healthcare reimbursement and coding systems. Then, students gain an overview of private insurance, managed care, and government programs. Finally, the details of military insurance and workers’ compensation are reviewed.
Instruction Pack IV: Claims, EOBs, and Insurance Basics
This pack introduces students to one of the most common insurance claim forms—the CMS-1500. Students get extensive, hands-on practice completing the CMS-1500 form and interpreting explanations of benefits, as well as completing secondary claims. Students then explore how to deal with insurance follow-up.
Instruction Pack V: Medical Billing Technology and Final Quiz
Students continue to explore claims in this final pack. After learning about denials and aging, students get hands-on practice completing claims and posting payments using cloud-based software. The pack wraps up the course with a final Quiz that touches on all aspects of the Healthcare Office Manager course.
